UTD Customer Service

Ordinarily, you only hear of the bad and the ugly when it comes to customer service on the internet. I'd like to give some customer service props to Jeff for his prompt dealing with a glitch on the UTD web site. I was trying to enroll in a class but couldn't login to my account (it turns out I was being linked to the wrong signup page). Jeff responded promptly by email and just as promptly by phone. Within ten minutes, I was logged in and downloading course materials. In a wobbly economy, customer service is going to make the difference between sink or swim (no pun intended). Good job, guys. Great site and materials, too!

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Permalink Reply by Lynne Flaherty on February 11, 2009 at 5:50pm

I had the same experience, when I couldn't figure out how to access what I had bought. Immediately answers, and an immediate fix. Gives you a warm fuzzy feeling about the organization.

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Permalink Reply by James Mott on February 11, 2009 at 8:02pm

Jeff is definately doing a great job. His hard work is valued very much by all of us.

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Permalink Reply by Jamie on February 12, 2009 at 12:24pm

I'll also jump in on the kudos for both Andrew and Jeff. I was having issues with the online RD class and both of them jumped right on it. Many thanks.

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Permalink Reply by Kirk Hamblen on February 13, 2009 at 7:15pm

William,
Jeff took time out his busy Friday evening tonight to help me with my account too. Within minutes Jeff had my accounts squared away and my subscriptions up to date. Andrew already has the key people in place; not only get UTD up and running, but to keep it running smoothly. This speeks volumes, especialy when your dealing with a very demanding technical diving community. Keep up the good work Jeff and thank you!

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Permalink Reply by Matthew Mandziuk on March 27, 2009 at 8:38am

Keep up the good work guys, you're doing great.

Fast response on emails and support!

Matt

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Permalink Reply by Ron Olsen on March 27, 2009 at 9:42am

I have had the same support experiences as everyone else above. Got a request to talk by phone within 10 minutes of my email for help. Jeff certainly puts the emphasis on the T in UTD.

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Permalink Reply by Jamie Astorino on March 30, 2009 at 3:43pm

Thanks to Jeff for the fast help! I was having the same issues, paid for my course twice, and Jeff responded immediately with the refund and help so I could access the course! Thanks sooo much!

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Permalink Reply by Unified Team Diving on June 20, 2009 at 6:50am

And one more:

http://www.unifiedteamdiving.com/profiles/blogs/utd-thanks-for-the-...

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Permalink Reply by Michael Harrison on July 11, 2009 at 6:41pm

Posted this in the wrong forum. This is where it belongs: I want share a recent experience I had with UTD customer service. I was signing up for another class with James Mott at Sea the World Scuba in Farmington Hills Michigan after really enjoying the Essentials and the Ratio Deco (with Andrew G and James). I mistakenly purchased the online class for Technical Diver as well as the CD. After talking with James, I realized that the class coming up was actually REC 3. I sent an email to Jeff Seckendorf and within less than 24 hours he switched me to Rec 3 and refunded the difference to my account. Its really nice to have good customer service on top of a solid product. Thanks, Jeff and UTD.

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Permalink Reply by Bryant LaPoint on August 30, 2009 at 2:01am

Another thanks to Jeff here. I ordered 2 DVD's and attempted to ship them to my work address. Unknown to me, the DVD's went to an old address I had in the company directory. When I told Jeff I had not received the DVD's I ordered, he immediately sent out 2 more to my home address, no questions asked. It's hard to find customer service like that these days, especially when the screw-up is yours and not the company's!

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Permalink Reply by Shawn Bullock on August 31, 2009 at 7:46pm

I ordered the Essentials DVD and when contacting Jeff after not arriving 2 weeks later he sent it (had it the next day) and comp'd me a scooter DVD (which I appreciate because it won't be long before I'm addicted to another toy).

THX Jeff :)

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Permalink Reply by Chew Poh Chang on September 2, 2009 at 6:30am

Though I am based in Singapore, Jeff has been very prompt to reply my email, completing my student registration and c-cards. The service makes me feel that he is working in the same time zone. Keep up the good job!