UTD Customer Service

Ordinarily, you only hear of the bad and the ugly when it comes to customer service on the internet. I'd like to give some customer service props to Jeff for his prompt dealing with a glitch on the UTD web site. I was trying to enroll in a class but couldn't login to my account (it turns out I was being linked to the wrong signup page). Jeff responded promptly by email and just as promptly by phone. Within ten minutes, I was logged in and downloading course materials. In a wobbly economy, customer service is going to make the difference between sink or swim (no pun intended). Good job, guys. Great site and materials, too!

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Permalink Reply by Laudhi Susilo on January 5, 2010 at 1:18pm

Thank you, once again, to Jeff for his prompt response and incredible support.

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Permalink Reply by Michael Miller on January 12, 2010 at 7:20pm

I just wanted to relate my own story:

Last Thursday in a moment of low willpower I ordered the Cuda 850 directly from Dive-X's website. On Sunday I see the announcement of UTD's deal for 25% less than the website. I immediately emailed Jeff to see if I could get in on the deal. A few emails back and forth that night while he got all my details. The next day he emails me to hold on while he handles it. A little bit later he emails me and tells me he got it taken care of for me.

The man saved me $1000 + whatever shipping would have been. I have been extremely happy with the care that Jeff has shown, not only in this but in everything UTD related. It is a real pleasure.

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Permalink Reply by Richard Soos on January 23, 2010 at 6:31pm

Agreed. I also had a few issues with signing up or seeing materials but again both AG and Jeff were really prompt, sorting everything out immediately.

Considering everything else they're doing, it's genuinely nice to see they make time to fix these issues so quickly.

Thanks guys!