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William M. Cwirla's Discussions

UTD Customer Service

Started this discussion. Last reply by Richard Soos Jan 24, 2010. 16 Replies 0 Likes

Greetings

Started this discussion. Last reply by Jeff Seckendorf Jan 30, 2009. 1 Reply 0 Likes

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William M. Cwirla's Page

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Richard Soos replied to William M. Cwirla's discussion 'UTD Customer Service'

Agreed. I also had a few issues with signing up or seeing materials but again both AG and Jeff were really prompt, sorting everything out immediately. Considering everything else they're doing, it's genuinely nice to see they make time to…

Jan 24, 2010

Michael Miller replied to William M. Cwirla's discussion 'UTD Customer Service'

I just wanted to relate my own story: Last Thursday in a moment of low willpower I ordered the Cuda 850 directly from Dive-X's website. On Sunday I see the announcement of UTD's deal for 25% less than the website. I immediately emailed…

Jan 13, 2010

Chew Poh Chang replied to William M. Cwirla's discussion 'UTD Customer Service'

Though I am based in Singapore, Jeff has been very prompt to reply my email, completing my student registration and c-cards. The service makes me feel that he is working in the same time zone. Keep up the good job!

Sep 2, 2009

Shawn Bullock replied to William M. Cwirla's discussion 'UTD Customer Service'

I ordered the Essentials DVD and when contacting Jeff after not arriving 2 weeks later he sent it (had it the next day) and comp'd me a scooter DVD (which I appreciate because it won't be long before I'm addicted to another toy). THX…

Sep 1, 2009

Bryant LaPoint replied to William M. Cwirla's discussion 'UTD Customer Service'

Another thanks to Jeff here. I ordered 2 DVD's and attempted to ship them to my work address. Unknown to me, the DVD's went to an old address I had in the company directory. When I told Jeff I had not received the DVD's I ordered, he…

Aug 30, 2009

Michael Harrison replied to William M. Cwirla's discussion 'UTD Customer Service'

Posted this in the wrong forum. This is where it belongs: I want share a recent experience I had with UTD customer service. I was signing up for another class with James Mott at Sea the World Scuba in Farmington Hills Michigan after really enjoying…

Jul 12, 2009

Unified Team Diving replied to William M. Cwirla's discussion 'UTD Customer Service'

And one more: http://www.unifiedteamdiving.com/profiles/blogs/utd-thanks-for-the-great

Jun 20, 2009

Jamie Astorino replied to William M. Cwirla's discussion 'UTD Customer Service'

Thanks to Jeff for the fast help! I was having the same issues, paid for my course twice, and Jeff responded immediately with the refund and help so I could access the course! Thanks sooo much!

Mar 30, 2009

Profile Information

What are your levels of training?: Recreational Diver

Favorite Dive Sites (water, not internet): Laguna Beach, Channel Islands (any of them)

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At 12:00pm on January 29, 2009, James Mott said…: Hello William,
Welcome to UTD.
James

At 9:59am on January 29, 2009, Brian Wiederspan said…: Hi and welcome, William. Thanks for joining us here at Unified Team Diving!

My name is Brian Wiederspan and I'm one of the UTD Instructors. If you have any questions or comments, please feel free to contact me or any of the other UTD Instructors.

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